Terms of Service
Effective October 8, 2026
Using TrackMyUtilities
These terms govern TrackMyUtilities, provided by Aqua Backflow, Inc.. The service helps utilities, service companies, professionals, and property representatives manage compliance records and submissions. Use only accounts and organizations you are authorized to access. Keep your account information accurate and protect your sign-in credentials.
Submissions and access
You are responsible for accurate submissions and for having authority to provide the information, including information about other people or organizations. Company administrators manage their team’s access. Relevant utilities, company users, property representatives, and our staff can access records according to their roles and the applicable workflow. You permit us to process and provide those records to operate the service and carry out requested submissions.
Program requirements
Requirements, qualifications, and fees vary by utility and program. Using the service does not replace a required qualification or guarantee a utility’s acceptance. Review submission details, fees, and applicable requirements before submitting. Review AI-assisted output before relying on it or submitting changes.
Filing fees and automatic payments
Applicable filing fees are shown before submission. The company responsible for a submission owes properly incurred fees, including fees incurred by its authorized team. Automatic payments must be active before new work with filing fees can be submitted. Fees are grouped for daily collection. Automatic card charges require the separately accepted Payment Authorization. One-time payments are completed through Stripe. These Terms alone do not authorize automatic card charges.
Stopping payments
You can stop automatic payments in Billing without first paying a balance. Existing fees remain due, and new submissions with filing fees are blocked until automatic payments are enabled again. Paying an old balance once does not replace that requirement. A payment already processing may still complete. Failed payments may also restrict new work. Billing history remains available to authorized users.
Refunds and billing errors
Filing fees are nonrefundable except where required by law, including when a submission is later canceled or corrected. Contact info@aquabackflow.com about an incorrect or unauthorized charge. Stopping automatic payments does not reverse completed payments. Nothing in these terms removes rights provided by applicable law.
Account restrictions and closure
Do not submit fraudulent records, misuse another person’s credentials, access records without permission, or interfere with the service. We may restrict access to address unauthorized use, security issues, or applicable program restrictions. Contact us to request account closure or assistance obtaining records. Closure does not erase properly incurred fees or records that must be retained.
Privacy and changes
Our Privacy Policy explains how information is handled. Revised terms show their effective date. We provide notice of material changes; changes requiring new payment permission require separate acceptance. Updating a website page does not expand a previously accepted card authorization.
Contact
Aqua Backflow, Inc. · info@aquabackflow.com · 847-742-2296 · 977 Elizabeth Street, Elgin, IL 60120, United States.